Connect your SMS communications with your member CRM.
SMS is faster than email.
A message isn't a separate system.
It's part of the member relationship.
How the integration works
Four ways Twilio and Peoplevine work together around one shared member record.
Benefits and capabilities
One integration, connected across the member experience — for the teams communicating and the members they reach.
For operators
- Reach members faster with SMS
- Manage conversations in one place
- Personalize engagement from member profiles
- Keep communications connected to member activity
For members
- Receive timely SMS updates
- Communicate directly with staff
- Reply without leaving the conversation
- Enjoy a more responsive experience
Capabilities
- Send SMS campaigns through Twilio
- Send one-to-one SMS from member profiles
- Receive inbound SMS replies within Peoplevine
- Support two-way conversations via webhook
Frequently asked questions
The questions operators ask most often, answered directly. Need more depth? Our team is one conversation away.
Peoplevine can send SMS campaigns, one-to-one messages from member profiles, and receive inbound SMS replies through Twilio.
Yes. Staff can send individual SMS messages directly from a member's profile for more responsive service.
Yes. SMS messages are sent and received through your connected Twilio account.
Connect Twilio
with Peoplevine
Most messaging and member systems work apart. Peoplevine brings them together.
Bring SMS campaigns, conversations, and member activity together through one shared member record.